Spam Policy

When you register with Hansa, make sure you give us a genuine email address – otherwise, we won’t be able to send you your PIN and you’ll never be able to withdraw any winnings.

Also, please make sure that "partners@hansagaming.com” is added to your email address book. If it isn’t, there’s a risk that our mails will be bounced or diverted by your junk mail filter and they won’t show up in your inbox. See the instructions below if you’re not sure how your mailbox works.

AOL

New Email Recipients
You will need to add our "From address", partners@hansagaming.com, to your AOL address book:

1. Click the Mail menu and select Address Book.
2. Wait for the "Address Book" window to pop up, then click the Add button.
3. Wait for the "Address Card for New Contact" window to load.
4. Once loaded, cut and paste partners@hansagaming.com into the "Other Email" field.
5. Make our From address the "Primary Email" address by checking the associated check box.
6. Click the Save button.

Existing Email Recipients
If you are already a subscriber but our email isn't getting through, our email may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If our email in your AOL Spam Folder, open our email and click the This Is Not Spam button. Lastly, please add partners@hansagaming.com onto your Address Book as outlined in our New Email Recipients info above.

Yahoo

New Email Recipients
You will need to set up a filter to redirect our email into your inbox:

1. Open your mailbox and click on Mail Options (upper right hand corner).
2. Select Filters (bottom left corner).
3. Click the Add link on the Filters page.
4. Update the "From header:" rule with the following 2 pieces of information: "contains" and partners@hansagaming.com. This essentially allows the mail server to identify our email based on the email From address.
5. Click the Choose Folder pull down menu and select inbox.
6. Select the Add Filter button.

Existing Email Recipients
If you are already a subscriber but our email is not getting through, check if the email is in your Yahoo Bulk Folder. If our email is there, open our email and click the Not Spam button. Next, check to see if the email's address is in your "Blocked Addresses" list. If you see partners@hansagaming.com on this list, select it and click the Remove Block button. Lastly, if you have not done so, please set up a filter as outlined in our New Email Recipients info above.

Hotmail

New Email Recipients
You will need to add our From address, partners@hansagaming.com, to your Hotmail Safe List:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk Email Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste partners@hansagaming.com into the dialog box titled "Type an address or domain."
5. Click the "Add" button next to the dialog box.

Existing Email Recipients
If you are already a subscriber but our email is not getting through, make sure that the email is not being sent to your Junk Email Folder. If our email is there, open the email and click the Not Junk button. Next, check to see if the email's address is in your Blocked Senders list. If you see partners@hansagaming.com on this list, select it and click the Remove button. Finally, if you have not done so, add partners@hansagaming.com into your Safe List as outlined in our New Email Recipients info above.

Gmail

New Email Recipients
You will need to add our From address, partners@hansagaming.com, to your Gmail Contacts List:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste our From address, partners@hansagaming.com into the primary email address dialog box.
4. Click Save.

Existing Email Recipients
If you are already a subscriber but our email isn't getting through, make sure that the email has not been mistakenly marked as Spam:

1. Click Spam along the left side of any Gmail page.
2. Check mark the box next to our email .
3. Click Not Spam button along the top.

Mozilla Thunderbird

New Email Recipients
You will need to add our From address, partners@hansagaming.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add our From address into your Personal Address Book:

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, copy and paste our "From" address, partners@hansagaming.com into the Email dialog box.
5. Click OK.

White list your Personal Address Book:

1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
4. Click OK.

Existing Email Recipients
Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Junk folder to see our emails and newsletters have been mistakenly detected as junk. To prevent this from happening in the future, you need to mark our emails and newsletters as not junk. Do this by right-clicking on our email and choose "Mark -< As Not Junk".

Netscape Mail

New Email Recipients
Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy our emails without do anything further, because it will not be mistakenly filtered.

Outlook 2003

New Email Recipients
You will need to add our From address, partners@hansagaming.com, to your Safe Senders list:

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk Email.
3. On the Safe Senders tab, click Add.
4. In the Add address, copy and paste in our From address, partners@hansagaming.com Click OK.

Existing Email Recipients
If the Junk Email Filter accidentally catches our email, you can simply add our From address, partners@hansagaming.com, to the Safe Senders list, and no future email from us will be inspected by the filter. The instructions are outlined above in our New Email Recipients info above.

Others

If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just by adding our From address, partners@hansagaming.com, to your address book, safe list, white list or contact list will be sufficient.